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PRIVACY NOTICE

Privacy Notice – WARAUDIO

1. Data Controller and Contact

Waraudio Internacional, S. de R.L. de C.V., hereinafter "WARAUDIO," is responsible for processing the personal data it collects through its online store, forms, and support channels.

Address:
Blvd. Antonio Rocha Cordero 509, Tarragona, C.P. 78384, San Luis Potosí, S.L.P., Mexico.

Email for privacy matters:
legal@waraudio.com

Customer service phone:
440 600 0200

2. Data We May Collect

Depending on the transaction or request you make, we may process:

  • Contact data: name, email address, and phone number.

  • Delivery data: recipient's name, address, and delivery references.

  • Purchase data: products, amounts, orders, payments, returns, and warranties.

  • Tax data: RFC (Tax ID), name or business name, tax postal code, tax regime, and CFDI use.

  • Account data: registration information and activity related to your orders.

  • Support data: messages, photos, videos, and documents you provide to handle an inquiry or claim.

  • Business request data: business name, city, state, and any other information you include when applying to join the distributor program.

  • Technical browsing data: IP address, browser, device, and interactions, according to the tools enabled on the site.

Please provide only the information necessary for your request. Avoid including health data or other sensitive personal data in messages and files. Do not send banking passwords, PINs, or card security codes to our support channels.

3. Necessary Purposes

We will use your data to:

  • Register and process orders.

  • Manage payments, deliveries, and invoicing.

  • Administer your customer account.

  • Handle inquiries, cancellations, returns, and warranties.

  • Identify transactions and prevent unauthorized use.

  • Evaluate and follow up on distributor applications.

  • Comply with legal obligations and respond to requests from authorities.

  • Process requests related to your personal data.

The information required will depend on the procedure. If you do not provide essential data, we may not be able to complete the corresponding transaction.

4. Advertising and Optional Purposes

With your consent, we may use your contact data to send you news, promotions, and commercial communications from WARAUDIO. You may decline to receive advertising at the time you provide your data, or request to unsubscribe later by writing to soporte@waraudio.com with the subject line "Unsubscribe from advertising."

Declining will not prevent you from making purchases or receiving support. Communications necessary to manage orders or claims will continue when applicable.

5. Service Providers and Data Disclosures

To operate the store and handle your requests, we may use providers of technology platforms, hosting, payment processing, messaging, delivery, and invoicing. The site is built on Wix. The information needed for its features may be processed through that platform and the services enabled for its operation. We will distinguish between providers that process data on our behalf and third parties that act as independent controllers. Transfers will be carried out in accordance with applicable law; where consent is required, it will be requested before the transfer takes place. We will not sell or rent your personal data.

6. Your Rights Regarding Your Data

You may request access, rectification, cancellation, or objection regarding the processing of your personal data, as well as revoke your consent or limit its use. Send your request to soporte@waraudio.com with the subject line "Privacy — Rights Request" and include:

  • Your name and a means to receive a response.

  • The right you wish to exercise.

  • A description of the data or processing involved.

  • Any elements that help locate your information.

  • For rectification requests, the correction requested and its supporting documentation.

We will let you know how to verify your identity or representation in a proportionate and secure manner. You do not need to use a WARAUDIO-specific form. For ARCO requests (access, rectification, cancellation, and objection), we will communicate our decision within a maximum of 20 business days of receipt and, if approved, will carry it out within the following 15 business days. Extensions or requests for additional information will be subject to the law. Revocation of consent does not have retroactive effects. Cancellation may be subject to legal retention obligations.

7. Cookies and Similar Technologies

The site uses cookies and similar technologies for functions such as maintaining sessions, remembering preferences, and enabling the checkout process. Any additional measurement or advertising tools that are enabled must be identified in the corresponding privacy settings, where their purposes and available options will be explained. You can also manage cookies through your browser. Blocking necessary cookies may affect some store features.

8. Retention and Protection

Data will be retained for as long as necessary for the stated purposes and applicable legal obligations. Afterward, it will be blocked or deleted as appropriate. WARAUDIO must maintain protection measures appropriate to the information processed. No system can guarantee absolute security.

9. Changes to This Notice

Updates will be published on this page and will indicate their date. When a change requires new authorization, it will be requested before the corresponding processing takes place.

Last updated: November 2, 2026.

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