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SHIPPING & DELIVERY

Shipping & Delivery

Please review the shipping conditions for purchases made directly through the WARAUDIO online store.

1. Coverage

We ship within Mexico, subject to the coverage available for the destination address and postal code. If your address does not have an available shipping option at checkout, contact support before making payment.

2. Shipping Cost

The applicable cost will be shown during checkout, before confirming payment. It may be calculated based on the destination, weight, dimensions, and product features. If a free shipping promotion is available, its terms, validity period, and coverage will be stated. No additional shipping charges will be applied without notifying you and obtaining your approval.

3. Order Processing and Delivery Time

Order processing begins once payment is confirmed and the information required for delivery has been received. Processing time is separate from transit time. The information shown during checkout should allow you to identify the applicable delivery time. If an issue affects that timeline, we will notify you and coordinate an appropriate solution. A delay notification does not imply that you have accepted an extension or limit your rights.

4. Recipient Information

Before completing your purchase, please verify:

  • The name of the person who will receive the order.

  • Street, exterior and interior number, when applicable.

  • Neighborhood, municipality, state, and postal code.

  • Contact phone number.

  • Any references needed to locate the address.

If you find an error, email support@waraudio.com immediately and include your order number.

Once the package has been handed to the carrier, address changes will depend on the available options. Any correction or reshipping cost resulting from incorrect information will be disclosed in advance and will require your approval.

5. Order Tracking

Once your order has shipped, we will send you the available tracking information. If the tracking number shows no movement, reports an issue, or indicates a delivery you do not recognize, contact support to start a review. WARAUDIO will follow up with the carrier contracted to deliver your purchase.

6. Receiving Your Order

When you receive the package, please check, where possible, its exterior condition and make sure the products match your order. If you notice dents, opening, moisture, missing items, or discrepancies, document what you see with photos and contact support as soon as possible. Keep the packaging and labels where possible. Not having an unboxing video will not be grounds to reject a claim. Signing for delivery does not waive your right to report a defect or discrepancy that was not evident when the package was received.

7. Delivery Attempts and Incidents

If delivery cannot be completed, we will review the available alternatives with you based on the service contracted. Before arranging a paid reshipment, we will inform you of the reason and amount and request your approval. If the package is lost, damaged, or returned to sender, WARAUDIO will investigate the incident and provide the appropriate solution. You will not have to handle the carrier claim entirely on your own.

8. Exchanges, Returns, and Warranties

If you need to return a product or report a defect, please see the "Exchanges & Returns" page and contact support before shipping it back. The customer service address is not, by itself, a pickup location for orders. Any in-person delivery or pickup must be arranged in advance.

9. Contact

Email: support@waraudio.com
Phone: 440 600 0200
Address: Blvd. Antonio Rocha Cordero 509, Tarragona, C.P. 78384, San Luis Potosí, S.L.P., Mexico.

Last updated: November 2, 2026.

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